Your healthcare packaging questions, answered by the team that delivers
At Adelphi Healthcare Packaging, we’ve been a trusted supplier of primary pharmaceutical packaging since 1970. For over 50 years, our customers ranging from global pharmaceutical brands to biotech start-ups and research labs have counted on us for high-quality, industry-compliant container, closure and drug delivery systems.
But what really sets us apart isn’t just our products. It’s our people.
Our sales and support team are not just order-takers. They’re specialists in their field, problem solvers, and partners you can rely on. Every enquiry we receive is treated as an opportunity to understand your project and deliver not just the right component -but the right outcome.
That’s why we’ve created this FAQ document, using real insights from the Adelphi team. It’s here to reassure you, guide your decision-making, and show you why working with Adelphi isn’t just a safe choice it’s an easy choice. Our extensive range of glass vials is available with multiple special features, as well as different packaging formats to support pharmaceutical needs. We also supply sterile and ready-to-use stoppers, seals and devices suitable for a range of applications.
Frequently asked questions
Do you offer personalised support or advice?
"Yes - every enquiry is treated as a consultation. We’ll help you clarify what you need and why, so your primary packaging is fully aligned with your product and regulatory goals."
"We pride ourselves on our commitment to fully understanding each customer’s project to ensure we recommend the most suitable primary packaging solution."
At Adelphi, we understand that no two projects are the same, that’s why we treat every enquiry as a collaborative conversation. From the moment you get in touch, our team takes the time to understand your application, scale, and compliance requirements. Rather than pushing standard solutions, we consider how each component integrates into your process. Whether you’re conducting early-stage R&D, preparing a clinical batch, or launching full-scale production, you’ll receive tailored guidance rooted in decades of experience. This level of personalised attention means you’re not left second-guessing, you get exactly what you need, quickly and reliably.
How does Adelphi ensure the primary packaging supplied is suitable for my product?
We don’t just supply primary packaging - we ensure that it fits your product’s technical, regulatory and operational needs. Each member of our team is trained to ask the right questions about your formulation, delivery method, shelf-life, and more. This thorough discovery process ensures that we highlight potential issues such as extractables, compatibility risks, or supply chain availability before they affect your timeline.
"Adelphi effectively offers a free consultation with every enquiry. We ask the right questions, offer guidance, and ensure the customer has considered key regulatory and technical details."
We leverage our exclusive partnerships and have a wide product range to match your requirements, offering product integrity and compliance. If an off-the-shelf solution isn’t available, we’re also experienced in sourcing bespoke alternatives. This proactive, solution-first approach is why our customers trust us, leading to working relationships that last for decades.
From stability considerations to global compliance, we look beyond just “what fits” and focus on what works. Our job is to catch issues before they become problems - and to keep your project moving smoothly.
What kind of support will I get throughout the process?
You’re never just another order number at Adelphi. From first contact to final delivery, our support is continuous and collaborative.
"The Adelphi Sales Team pride ourselves on our fast, curious, and responsive approach. We take the time to understand your needs and suggest solutions that are right for you."
Customers value our responsiveness - we answer queries quickly, share updates promptly and provide clarity around lead times and specifications. Our team doesn’t just respond; we anticipate. If we notice supply chain risks, potential cost-saving alternatives, or new product opportunities, we’ll let you know. This type of engagement means you’re kept informed and empowered to make the best choices at every stage. We also offer documentation, certification, and sample support where needed - all to make your primary packaging supply decision as seamless as possible.
"Customers value our fast, solutions-focused approach and our willingness to really understand the brief before suggesting anything. We’re here to collaborate, not just to sell."
You’ll get prompt responses, proactive suggestions, and honest communication. Whether you’re sourcing a single trial batch or managing a long-term project, we’re with you every step of the way.
Adelphi Healthcare Packaging operates with a strict commitment to quality management and regulatory compliance. We work with trusted, audited suppliers and maintain ISO 9001 and ISO 13485 Quality Management Systems, ensuring our processes meet the highest global standards. Every product we supply is fully traceable, supported by batch certification and technical documentation and we also monitor ongoing supplier performance. For customers, this means reduced risk, improved confidence, and a reliable standard across every order. Our experienced Quality Team is also available to support audits where appropriate and to assist with technical and regulatory queries - offering assurance that extends well beyond delivery.
How do you ensure product quality?
"AHP delivers certified, compliant primary packaging supplied with a strong quality assurance process. We’re proud of our robust documentation and product traceability."
Our products meet global regulatory standards and are sourced from trusted suppliers and long-term partners, so you can be confident in the safety, consistency and compliance of what we supply.
