Sales & Account Manager - con sede en el Reino Unido

Adquisición de Nuevos Clientes

Identificar, Dirigir y Ganar Nuevos Clientes

• Realizar proactivamente contactos con clientes a través de llamadas, plataformas de redes sociales, correos electrónicos y reuniones para generar oportunidades.
• Investigar y monitorizar las tendencias del mercado para comprender el comportamiento del cliente, los desarrollos del sector y el panorama competitivo.
• Llevar a cabo estudios de mercado para identificar oportunidades y desarrollar estrategias de captación dirigidas.
• Representar a la empresa en eventos del sector, conferencias y ferias comerciales para aumentar la visibilidad de la marca y establecer contactos con posibles clientes.

Soporte Técnico

• Presentar soluciones personalizadas a los clientes explicando claramente los detalles técnicos del producto y demostrando su valor.
• Desarrollar un conocimiento profundo de la cartera de productos de Adelphi y sus Socios.
• Proponer soluciones innovadoras y eficaces que satisfagan los requisitos del cliente y superen sus expectativas.
• Identificar oportunidades de venta adicional destacando productos o servicios complementarios.

Mantenimiento de Datos de Clientes

• Garantizar la actualización precisa y oportuna de los sistemas CRM para hacer un seguimiento de las interacciones con los clientes y el progreso del pipeline.
• Configurar y mantener nuevas cuentas de clientes, asegurando el cumplimiento de los procesos de la empresa.
• Mantener registros organizados de conversaciones, reuniones y acuerdos con clientes para futuras referencias.
• Mantener archivos tanto en formato físico como electrónico para asegurar un fácil acceso y una documentación adecuada.

ERP & Data Management

• Maintains and updates ERP supply chain parameters such as lead times, safety stock levels, transit times, SKU data accuracy, stock policy, vendor prices.
• Creates and maintains Bill of Materials (BOMs) to support production planning and supply chain workflows.
• Ensures integrity of data used for planning and procurement activities.

ERP, Data & Reporting

• Maintain accurate ERP customer, pricing, delivery address, item and transit-time information.
• Ensure shipping costs, lead times and OTIF data are accurate and efficiently maintained.
• Provide reporting and insights on OTIF, customer issues and logistics trends.
• Support S&OP, annual stock checks and wider supply chain improvement initiatives.
• Processes & Compliance
• Maintain audit readiness and ensure compliance with company policies, legal and ethical requirements.
• Own and regularly review processes and procedures in line with the QMS and change controls.
• Ensure effective communication of order status, customer requirements and potential disruptions across teams.

Core Competencies

• Strong data analysis, interpretation and problem-solving skills.
• Excellent people management, communication, negotiation and stakeholder management skills.
• High attention to detail and data accuracy.
• Strong cross-functional collaboration and decision-making skills.
• Flexible, improvement-focused and committed to delivering an exceptional customer experience.

Qualifications & Experience

• Degree in Supply Chain, Logistics or a related field, or relevant qualification such as CILT Level 5/6, APICS CSCP or FIATA.
• Minimum 8 years’ experience in logistics, transport, supply chain or distribution, ideally in an international distribution or manufacturing environment.
• Proven experience managing logistics operations, order fulfilment, transportation and import/export activities.
• Experience working with international suppliers, freight forwarders, carriers and logistics providers.
• Experience leading, developing and performance-managing teams.
• Proficiency with ERP systems, Excel and/or other data analysis tools.
• Knowledge of sustainability and ESG within logistics and supply chain is desirable.

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Envíanos tu currículum y cuéntanos por qué te gustaría trabajar con nosotros.

Ponte en contacto

We recognise that candidates may not meet every requirement listed in this role profile. If you are excited about the opportunity and believe you can make a meaningful contribution to our business, we encourage you to apply.